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Check our blog for the results from studies we have undertaken plus the latest thinking on approaches to research

February 01st, 2017
Are you getting everything you can from your Net Promoter Score?

For many organisations, the Net Promoter Score (NPS) is a critical measure of customer experience and satisfaction. NPS is a measurement of advocacy, asking customers how likely they would be, on a scale from zero to ten, to recommend that company to others. Yet we often see companies wasting...

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