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Here are some thoughts, ideas and insights from the Edentify team we post from time to time.
Are you getting everything you can from your Net Promoter Score?
- February 01, 2017
For many organisations, the Net Promoter Score (NPS) is a critical measure of customer experience and satisfaction. NPS is a measurement of advocacy, asking customers how likely they would be, on a scale from zero to ten, to recommend that company to others. Yet we often see companies wasting...
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