Covid-19 worries: Me and Us
Published March 26th, 2020
It’s no surprise that a lot of people are worried about the current Covid-19 situation. This week at Edentify we conducted online qualitative research to try to break this down and understand exactly what these concerns are. This research has revealed that, while immediate and personal concerns are at the top of mind, for many it goes much further to a fear for the broader community.
The coronavirus itself
The most obvious concern that people have is that they or their loved ones will catch or, perhaps worse, pass on Covid-19 to others. Many are particularly concerned about the more vulnerable in society: the elderly or those with medical conditions who are more likely to suffer a serious sickness.
I am an educator in a long day care centre and what concerns me is I catch it and not know if I have it and pass it on to the children in our car. I’ve also got my children at home. If I catch it then I might pass it on to my family.
I'm most worried about people becoming infected with this virus especially the elderly and frail.
Finances
Similarly, worries about finances are about more than just individuals. While many are uncertain about their own jobs, they are also worried about the implications on the Australian and global economy, for businesses large and small.
The job loss and the economy are clearly already struggling, with hundreds of workplaces closing, limiting hours or firing workers. This is leaving people helpless and vulnerable; in a time of need, they are being left with nothing and no hope of income. It’s heartbreaking.
Societal impacts
The effect of the pandemic on the mental health of others, and in particular children, is another serious concern. This is heightened by the sight of panic buying by some in the community, which leads people to worry about whether they will be able to buy even the basics.
I am worried about older, disabled and more vulnerable people first and foremost. If I am struggling to get basic supplies, then I can't even imagine how they are doing and how they will get these supplies.
My daughter and I went shopping today to get groceries and I was amazed at the empty shelves and the despair on the faces of some older members of society.
Uncertainty
The underlying driver of all of these fears is not knowing what the results will be and how long the pandemic will continue. With no certain end in sight, these worries will not go away easily.
Fortunately, this research has highlighted a level community social awareness that exists in Australia. Most people are not just fearful for themselves and their families, but also for other people. While we all wait for solutions, we need both strong leadership and a sense of community that unites and ensures that no-one is forgotten.
Our latest thinking
Voice of the Customer gives customers a voice. But what questions should we ask them?
There is one topic that is guaranteed to come up in every discussion I have had with a client looking to measure their customer satisfaction: what question should we ask?My answer is usually (like so often in market research): well, it depends.For many years, the common wisdom suggested that Net...
Read moreSample Quality Counts
Good quality sample – making sure you are talking to the right people – is a fundamental of good research. It's the first step in ensuring good quality research and without it, our data is meaningless, or worse, misleading.This is not just an issue when using a research panel –...
Read moreWinning with Sponsorships
Sporting sponsorship is big business. Hundreds of millions of dollars are spent each year in Australia alone on sponsorship of professional sporting clubs. But what impact does it have, and what should clubs, and brands, look for when thinking about sponsorship?Edentify's Sporting Pulse talked to...
Read moreNRL's Battle for Members
The Australian football market is one of the most cluttered in the world, with 4 codes – the big guns (NRL/rugby league, AFL) and the challengers (soccer/football, rugby union) all competing for fans.Even beyond this battle for fans is the challenge of building club membership. It's a...
Read more